Company overview
Zeti is an award-winning technology company building ZetiOS, a proprietary operating system for the financing of hard assets across transportation, energy and construction sectors with the goal of aiding decarbonisation.
ZetiOS combines real-time asset data with the financial contracts that govern how those assets are funded and operated - enabling utilisation-based finance, asset-level three-statement modelling and live ESG reporting that static, data-blind platforms simply cannot match.
Our mission is to accelerate smarter asset-backed finance, and through it, the energy transition.
We serve four types of organisation:
- Institutional lenders and funders - such as public banks and private credit institutions (e.g. Paragon Bank and Octopus Investments) - deploying capital across hire purchase, finance lease, PPAs and pay-per-use structures
- Asset operators across sustainable transport fleets, hydrogen infrastructure and renewable generation who need flexible financing and real-time operational insight
- Suppliers and manufacturers seeking asset intelligence and embedded finance capabilities
- Public programme administrators - such as CALSTART and the Lighter than Aire consortium - who need to monitor assets in order to perform automated regulatory reporting and to visualise geospatial data
Alongside ZetiOS, a specialist professional services team connects capital with operators and navigates the complexity of each client's market.
Founded in 2020 after incubation at Octopus Investments, Zeti has graduated from the Accenture FinTech Innovation Lab, won the Visa Everywhere Initiative (Europe), and raised capital from Powerhouse, Toyota Ventures and HYCAP. ZetiOS manages approximately £30m of deployed assets, has helped operators avoid over 15,000 tonnes of CO₂, and has a pipeline exceeding £400m across the UK, US and Central Europe.
We're now entering a critical next phase of growth, and are looking for a Customer Success Associate to maximise the value that our customers obtain from our platform.
Role overview
Reporting into Ed Stapleton (Product & Operations Director), the Customer Success Associate will be the primary point of contact for our lenders and asset operators, making sure they get a fast, professional response and maximum value from ZetiOS. You'll take ownership of the customer-facing servicing work, handling inbound enquiries, contract administration and telematics issues, as well as the proactive billing, onboarding and customer communications currently shared between our Product and Operations team. This is a hands-on, detail-oriented role at the centre of Zeti's customer relationships, ideal for someone who wants real ownership early in their career.
Day-to-day activities
- Act as the first point of contact for inbound enquiries from lenders and asset operators, investigating issues with diligence and responding within agreed SLAs
- Own contractual servicing processes such as contract closures, payment plan negotiations and arrears management
- Manage customer onboarding end-to-end - accounts, contracts, telematics connections and payment mandates - so new lenders, operators and partners get up and running smoothly
- Proactively communicate with customers on billing, invoicing, payment and telematics issues, reducing the volume of queries that need to reach the wider Product and Operations team
- Support telematics-related issues, including liaising with data suppliers on hardware installations, data compatibility and odometer/mileage reconciliation
- Monitor contract and portfolio performance, flagging opportunities and issues that affect returns for lenders
- Produce and circulate clear, insightful reporting on portfolio and customer performance to internal stakeholders
- Create and maintain customer-facing training materials and FAQs so lenders and operators can self-serve on ZetiOS
- Identify recurring customer pain points and feed them back into the product roadmap
- Leverage AI-assisted tools (such as Claude Cowork or similar) to draft and refine customer communications and speed up routine admin
What we're looking for
We're looking for someone with:
- Some experience in a customer-facing role - such as customer success, account management, client services, operations or customer support - ideally within fintech, SaaS or financial services, though we're open on background
- Excellent written and verbal communication skills, with a professional, empathetic tone under pressure
- Strong organisational skills and attention to detail, comfortable juggling multiple customer queries and deadlines at once
- Confidence with numbers and an interest in financial/contractual concepts (e.g. billing, payment plans, reconciliations) - full training given on Zeti-specific processes
- A proactive, problem-solving mindset, and the confidence to own an issue through to resolution rather than escalate by default
- Genuine interest in using AI tools to work more efficiently, and openness to adopting tools like Claude Cowork as part of your daily workflow
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- Comfort working in a small, fast-paced team, wearing multiple hats without a rigid structure
- You're UK-based with the right to work without requiring employer sponsorship
Details
Salary: £40,000-50,000 per annum + EMI share options
Location: We're based in FORA Albert House in Shoreditch. We work together in a private office there three days per week, with two days of remote work.
Benefits:
- 25 days of annual leave (excluding UK bank holidays)
- Half-yearly company summits, featuring social activities
- Free drinks and snacks at the office
- Private medical insurance
- Life insurance
- Workplace nursery salary sacrifice scheme
Diversity & Inclusion: Zeti is an equal opportunity employer, and both welcomes and demonstrates diversity.